Refund & Cancellation Policy

At FashionCart World, customer satisfaction is our priority. This Refund & Cancellation Policy explains the terms related to order cancellation, refunds, returns, and replacements.

1. Order Cancellation

Customers may request order cancellation before the product is shipped or dispatched.

• Cancellation is allowed before shipment.
• Once shipped, cancellation may not be possible.
• Cancellation approval depends on order status.

2. Refund Eligibility

Refunds may be approved in the following cases:

• Order cancelled before shipment
• Wrong product delivered
• Damaged or defective product received
• Duplicate payment received
• Payment deducted but order not confirmed
• Product unavailable after successful payment

3. Non-Refundable Cases

• Cancellation requested after shipment
• Used, washed, or worn products
• Products returned without original tags or packaging
• Products damaged due to customer misuse
• Products altered, stained, or tampered with
• Items marked as non-returnable on the product page
• Return or refund requests raised after the allowed period
• Incorrect shipping address provided by customer
• Delivery failure due to customer unavailability
• Fraudulent or false refund claims

4. Refund Timeline

Approved refunds are generally processed within 3–5 working days.

• Bank processing time may vary
• UPI and wallet timelines depend on providers
• Public holidays may affect refund timing

5. Return & Replacement Conditions

• Products must be unused and in original condition
• Original invoice and packaging are required
• Return approval is subject to quality verification
• Replacement depends on stock availability

6. Damaged Or Wrong Product

Customers should report damaged, defective, or wrong products within 48 hours of delivery.

• Product images may be required
• Packaging images may be requested
• Unboxing video may be required for verification

7. Shipping Charges

Shipping charges, COD charges, and convenience fees may be non-refundable unless the issue is caused by us.

8. Contact Information